During the summer, I gained practical work experience in the HoReCa industry. Working in a fast-paced, customer-oriented environment helped me understand the importance of professionalism, communication and customer satisfaction.
Through this experience, I developed:
- Customer service skills
- Effective communication
- Teamwork
- Time management
- Responsibility and punctuality
- Adaptability to demanding situations
- Problem-solving abilities
- The ability to work efficiently under pressure
This experience also showed me how customer experience can influence the image and reputation of a business, an important concept in marketing.